FORM LX-STA-005 · STATUS
What we aim for
The service levels we hold ourselves to. If a buyer texts your number, this is what's standing behind it — written as the targets we operate toward.
How to read thisThese are the service levels we build and operate toward — written as targets, not a contractual SLA.
What stands behind your number
Inbound & outbound textingiMessage & SMS delivery
First reply under 60s (p95)
TargetVoice & missed-call text-backcall routing + auto text-back
Missed calls texted back promptly
TargetLead qualification (AI)conversation + scoring
Qualifies, or hands to a human
TargetInventory grounding syncfeed freshness
Synced within 15 min
TargetDashboard & phone appweb app + push
99.9% monthly uptime (goal)
TargetLive demo line (Text DEMO)(916) 529-9714
Open for live demos
TargetService-level targets
What we aim for
First reply to a new leadunder 60 seconds (p95)
Messaging uptime99.9% monthly (target)
Inventory feed freshnesssynced within 15 min
Graceful degradationqueue + alert a human if AI or carrier is slow
When something is slow or down, Laylix is built to fail safe: messages queue, your team gets alerted, and no lead is silently dropped. We’d rather hand a conversation to a human than guess.
Incident alertsWant incident alerts for your store? We offer priority support — call (916) 529-9714 and we’ll add you to status notifications.