Privacy Policy

• What we collect
• How we use it
• Website technology
• Sharing
• Your rights
• Retention
• Contact

Information we collect

We collect these kinds of information:

• Information you give us. When you book a demo or contact us, we collect your name, dealership, mobile number, the monthly lead-volume range selected on the demo form, and anything you include in a message.
• Website requests. Our hosting provider may process technical request information, such as an IP address, browser type, requested page and time, to deliver and secure the site. We will update this policy before adding optional website analytics.
• Staff account and device information. We process account identifiers, dealership membership, session information and device registration tokens to control access and support signed-in alerts and calls.
• Lead & conversation data (on behalf of dealers). When a dealership uses Laylix, we process the lead and message data it directs us to handle to provide the dealership service.

Laylix for dealership staff

Laylix is operated by Tijara Holding LLC, doing business as Laylix. The iPhone app uses your dealership account to provide access to customer conversations, lead details, tasks and appointments. Account identifiers and dealership membership are used to control access.

When you use these features, we process the messages, notes and attachments you submit. Camera and photo access let you choose or capture attachments. Microphone access supports dealership calls. Calling features may process recordings and transcripts according to the dealership's configuration. Notification and calling registration use device tokens to deliver alerts and incoming calls. You can manage device permissions in iPhone Settings.

AI features process relevant conversation and lead information using external AI services. Anthropic processes conversation content and relevant lead context to generate assistant responses and extract information from conversations. Where call transcription is enabled, recorded call audio is sent to OpenAI for transcription; transcripts may then be processed by Anthropic to identify customer-stated interests. This content can include personal information spoken or written during the conversation. Only use dealership information you are authorized to provide.

How we use information

• To respond to demo requests and provide the service.
• To qualify leads and book appointments on behalf of our dealer customers.
• To improve the product and our website.
• To meet legal and messaging-compliance obligations.

Website technology

Our website does not currently load a separate analytics script or set optional analytics cookies. Hosting and security systems still process website requests. If we add optional analytics, we will update this notice and provide any required choices.

How we share

We do not sell your personal information or give it to advertisers or data brokers for their own advertising. We share it with service providers who help us operate, including hosting, messaging, calling, authentication and the AI providers named above; with the dealership you’re engaging; or when required by law.

Your rights

Depending on where you live (including under the California Consumer Privacy Act / CPRA), you may have the right to access, correct, delete, or port your information, and to opt out of certain uses or disclosures. Contact us below to make a request. We may need to verify your identity and coordinate requests about dealership-owned records with that dealership before responding.

Dealership staff can request deletion of their Laylix login and associated personal access data. Shared dealership conversations, leads and tasks remain dealership records, including references already part of those shared records. To start a request, email us below. If the Delete account option is available for your account, you can also use it in the iPhone app under Account or in the dashboard under Settings, then Your account. Contact us if you cannot access your account, have a request about other data, or want to withdraw a permission you previously gave us.

To stop receiving texts at any time, reply STOP to any message. See our Messaging & Compliance page for details.

Data retention & security

We retain account and dealership information to provide the service, maintain security, respond to requests, and meet applicable legal obligations. Different records have different retention periods. When a staff account deletion request is completed, we remove the personal login and access data while preserving the shared dealership records described above. Contact us about the handling of a specific record or a deletion request. No online service can guarantee perfect security.

Contact

Questions or requests: email omar@laylix.ai, or write to Tijara Holding LLC dba Laylix, Sacramento, California.